Help

Check the dimensions, material description, photographs and available options on the product page. Measure your space before ordering, especially for rugs, seating and lighting. Colours can look different on different screens, and handmade pieces may vary in texture, pattern and dimensions.

If you are unsure, contact us with the product link and your requirements before placing your order.

Read the title, description and selected option carefully. A product marked “unfilled”, “unstuffed” or “cover only” does not include filling. Do not assume that filling is included because a product photograph shows a shaped pouf.

See how to fill your pouf, or ask us to confirm what is included with a particular item.

1. Choose your item and select the required size, colour or other options.
2. Check what is included and add the item to your bag.
3. Review your bag, then continue to checkout.
4. Enter your contact and delivery details and review the available shipping and payment options.
5. Check all details before confirming your order.

Keep your order confirmation for reference. If you cannot find it, check your spam folder or contact us with the email address used at checkout.

Personalisation is available on selected products. Follow the instructions on the product page and check names, spelling and selected options carefully.

For a custom size, finish or other request, send us the product link and a description of what you need. Availability, pricing and preparation time must be confirmed before you order. Custom and personalised products are excluded from returns under our return policy.

Allow for preparation or production first, followed by shipping. Our current preparation estimates are:

• Most items: 1–5 business days.
• Moroccan brass lamps, stools and cactus silk pillow covers: up to 20 calendar days.
• Moroccan rugs: 6–8 weeks of production.

Shipping is estimated at 7–20 business days after dispatch, depending on the destination. These are estimates, and public holidays may extend delivery times. Read the shipping policy for the full details, or contact us before ordering for a time-sensitive project.

Our shipping policy currently states that orders ship from our Moroccan warehouse. Shipping to the USA and Europe is free, with no minimum order. For other destinations, check the available shipping options and charges at checkout. Additional customs duties or taxes may apply on arrival and are the customer's responsibility, as explained in our shipping policy.

Use the tracking link or number provided for your shipment to check the carrier's latest updates. If you have not received tracking information or need help understanding an update, contact us with your order number and the email address used at checkout.

Contact contact@kingofhandmade.com to request a return within 30 days of receiving your item. Include your order number, the item and the reason for your request.

Items must be unused, with tags and in their original packaging, with proof of purchase. Please wait for return approval and instructions before sending anything back. Return shipping is the customer's responsibility. Custom or personalised items are excluded. Read the return and refund policy for eligibility and the full process.

Inspect your order when it arrives and contact us immediately if something is wrong. Our policy requires claims to be reported within 7 days of receipt. Include your order number, a description of the issue and clear photographs of the item and packaging so we can assess the problem.

See our return and refund policy for the applicable conditions.

Our cancellation policy accepts cancellation requests within 6 hours of purchase. Email us as soon as possible with your order number. If your delivery address is incorrect, email us within 2 hours of placing your order, as stated in our billing terms. For a size or personalisation correction, contact us immediately so we can check whether a change is still possible. Do not assume a change has been made until we confirm it.

Read the cancellation terms before ordering.

Care depends on the material and finish. Follow the instructions supplied with your item and on its product page. Avoid using a cleaning product or method unless you know it is suitable for that specific material. Contact us with the product link if you need guidance.

• Leather poufs: check the leather-specific care instructions before cleaning or applying a treatment.
• Rugs and cushion covers: check whether specialist cleaning is recommended; do not assume they are machine-washable.
• Straw and woven pieces: avoid prolonged damp storage and let a damp item dry before putting it away.
• Lighting: follow the product's installation and electrical instructions; use a qualified professional when needed.

For unfilled poufs, start with our pouf filling guide.